Privacy & Cookie

Your privacy is important to us. We value your trust and are committed to protecting and safeguarding any personal information you give us. This document, which we update from time to time, describes how we use and process your personal data and how we use cookies. It also tells you how you can contact us if you have questions about your personal information.

Bali Aero Travel (PT.Baliaero Angkasa Jaya) provides Tours and Holiday Packages through its own Online Booking Websites, OTA, B2B Market Place and social media platform. The information that follows applies to all of these platforms.

Privacy

What kind of personal information does Bali Aero Travel use?

When you make a booking and purchase our product or service, you’ll be asked for your name, address, telephone number, email address, payment details, the names of guests traveling with you and your preferences for your stay.

To make it easier to manage your booking, we provide you user friendly online booking website where you can book from your desktop or mobile devices.  This allows you to save your personal data, review previous bookings and manage future bookings

When you visit our website, even if you don’t make a reservation, we may collect certain information, like your IP address, or browser, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.

We may also receive information about you when you use certain social media services.

Why does Bali Aero Travel collect, use and share your personal data?

  • Reservations: First and foremost, we use your personal data to complete and administer your online reservation and forward your reservation details to the accommodation and other related suppliers you have booked.
  • Customer service: We provide customer service 24/7 from our local offices in Bali and Flores island.
  • Guest reviews: We may use your contact information to invite you to write a guest review after your stay. This can help other travellers choose a place to stay that suits them best.
  • Marketing activities: We also use your information for marketing activities, as permitted by law. For example:
    • When you make a reservation with us, we may use your contact information to send you news about similar travel-related products and services.
    • Based on the information you share with us, individualized offers may be shown to you on the Bali Aero Travel website, on third-party websites, including social media sites.
    • When we believe that a particular offer may be of interest to you, we may decide to contact you by email
  • Other communications: There may be other times when we get in touch by email, by Phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
    • We may need to respond to and handle requests you have made.
    • If you haven’t finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the service items again or fill in all the reservation details from scratch.
    • When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Bali Aero Travel.
    • We may also send you other material related to your reservation, such as how to contact Bali Aero Travel if you need assistance while you’re away, or a summary of previous reservations you made using Bali Aero Travel.
  • Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.
  • Improving our services: Finally, we use personal information for analytical purposes, to improve our services, enhance the user experience, and improve the functionality and quality of our Tours and Holiday Packages services.

How does Bali Aero Travel use social media?

We use social media to promote our Tours and Holiday Packages and to connect with our Online Booking Website. For example, we integrated social media plugins into the Bali Aero Travel website and Reservation Booking System. So, when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.

In addition to implementing these buttons, Bali Aero Travel uses social media by maintaining accounts on several social media sites. These social media services may allow you to share information with Bali Aero Travel. When you register with a social media app, you’ll be told which information will be shared with Bali Aero Travel. The information you choose to share with us may include the basic information that’s already available in your social media profile, email address, status updates and your friends list. This information is necessary to create a unique user experience on our website. It facilitates things like personalizing our website to suit your needs, connecting you with your friends on travel destinations and analysing and enhancing our travel-related services.

We may also enable you to sign in to Bali Aero Travel social media page with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.

How does Bali Aero Travel share your data with third parties?

In certain circumstances, we may share your personal data with third parties.

  • The accommodation you booked: In order to complete your reservation, we need to transfer relevant reservation details to the services (hotels/rentals/cars/cruises/tours/activities) you booked with. This may include information like your name, and passport Number, the names of guests traveling with you and any preferences you specified when making a booking.
  • Your local Bali Aero Travel office: In order to support you during the reservation process and throughout your stay, your details may be shared with our business partner and affiliate.
  • Third-party service providers: We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may use service providers to send the reservation information on our behalf to the service item you just booked, or we may instruct third parties to contact you. When a reservation requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertisement networks to market our Tours and Holiday Packages on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above.
  • Competent authorities: We work with OTA and B2B Market Place around the world to distribute the service items listed on our Online Booking Website. When you make a reservation on one of these business partners’ websites, certain personal information that you give them may be shared with us. Similarly, we may share information with this business partner, for example, as part of the administration of your account, in order to manage your reservation, so that they can address queries related to your reservation and for marketing purposes. In this context, your information is governed by the privacy policies of these business partners.
  • Business partners: We work with business partners around the world to distribute or advertise services and to help our business partners distribute and advertise their travel-related services. This may mean that their services are integrated into our website or they have been enabled to show a customized advertisement on our website – or we are advertising on theirs. When you make a reservation on one of our business partners’ websites, certain personal data that you give them will be forwarded to us. Certain business partners may receive your personal data from us if requested by you. When you make a reservation on a business partners’ website, please read the privacy policies on these business partners’ websites for more information.

How does Bali Aero Travel use mobile devices?

Our Online Booking Website powered by Global Reservation Booking System is enabled you make booking through your mobile devices at your fingertips.   This will process your personal details in a similar way as you book on desktop.

How does Bali Aero Travel use guest reviews and other destination-related information you share with us?

After your use any service booked through us, you’ll be invited to submit a guest review, which may ask for information about the service item, the surrounding areas, and the destination. If you don’t want your name to show with your review, you can use your screen name (which you can choose in your user account) or it can be displayed anonymously. By completing a guest review, you’re agreeing that it can be displayed (as further described in our Terms and Conditions) on, for example, the relevant service information page on our websites, in our social media accounts, TripAdvisor review and Google review.

If you indicate that a guest review was helpful – or not helpful – we will aggregate this with feedback from other customers in order to sort and prioritize guest reviews. We may use the information in your lists or in other destination-related information you share with us in an anonymous format to help other travellers find the right destination.

Cookies

What is a cookie?

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).

Why are cookies used?

Web pages have no memory. If you are surfing from page to page within a website, you will not be recognized as the same user across pages. Cookies enable your browser to be recognized by the website. So, cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognized when you return to a website.

Do all cookies do the same thing?

No, there are different types of cookies and different ways of using them. Cookies can be categorized according to their function, their lifespan and according to who places them on a website.

How are cookies used?

Our website uses the following types of cookies:

  • Technical cookies: We try to provide our visitors with an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it function correctly
  • Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively. For example, we remember your preferred currency and language, your searches and the property you viewed earlier. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.
  • Analytics cookies: We use these cookies to gain insight on how our visitors use the website, to find out what works and what doesn’t, to optimize and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you viewed, which referring/exit pages you entered and left from, which platform type you used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also use analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they’ve been shown an online advertisement, which may include advertisements on third-party websites. We will not know who you are, and we only obtain anonymous data.
  • Commercial cookies: We use these to show you Bali Aero Travel advertisements on other websites. This is called “retargeting” and it aims to be based on your browsing activities on our website, such as the destinations you’ve been searching for, the properties you’ve viewed and the prices you’ve been shown.

How long do Bali Aero Travel cookies stay active?

The cookies we use have varying lifespans. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want. To remove Bali Aero Travel cookies from your browser, go to the following link (please note that when you click on this link, all Bali Aero Travel cookies will be removed immediately): Purge Cookies.

How can you recognize Bali Aero Travel cookies?

You can find our cookies in your browser settings.

Does Bali Aero Travel use third-party marketing and analytics cookies?

Yes, Bali Aero Travel uses the services of trusted and recognized Online Reservation Booking System, OAT and Online Tourism Marketing Company. Bali Aero Travel may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies.

The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards.

In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: Google Analytics Opt-out Browser Add-on.

Who has access to Bali Aero Travel cookie data?

Only Bali Aero Travel has access to Bali Aero Travel cookies. Cookies placed by third parties can be accessed by these third parties.

How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need.

If you choose not to accept certain cookies, you may not be able to use some functions on our website. Plus, opting out of an online advertising network doesn’t mean that you won’t receive or be subject to online advertising or marketing analysis. It means that the network you opted out of will no longer deliver ads tailored to your web preferences and browsing patterns.

Does Bali Aero Travel use web beacons?

In addition to using cookies, Bali Aero Travel sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that’s delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who is being shown an online advertisement also makes a reservation; to track conversion with partner websites and to analyse a user’s traffic patterns in order to optimize the travel-related services we bring to you.

Security

What security procedures does Bali Aero Travel put in place to safeguard your personal data?

In accordance with Indonesia Electronic Transaction Law, and International Laws of data protection, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information.

We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.

Your credit card details – when they are needed as part of the reservation process – are stored for a maximum of 10 days. After that, your credit card data will be either permanently deleted from our systems or will remain hashed in our system for fraud detection purposes. This is unless you have chosen to store your credit card details in your personal account.

Children

The services offered by Bali Aero Travel are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, we reserve the right to delete it.

Contact

How can you control the personal data you have given to Bali Aero Travel?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at info@baliaerotravel.com with CC to our Director at igor@baliaerotravel.com .  Please write “Request personal information” in the subject line of your email and include a copy of your identity card or passport to help us prevent unauthorized individuals from accessing your personal data.

If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to info@baliaerotravel.com with CC to our Director at igor@baliaerotravel.com  with “Request for removal of personal information” in the subject line. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities.

Who is responsible for the processing of personal data on the Bali Aero Travel website and apps?

Bali Aero Travel controls the processing of personal data on its Online Booking Website powered by Online Booking System. Should you have any suggestions or comments about this privacy notice, please send an email to igor@baliaerotravel.com

Last updated, 16th November 2020

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