Presenting a new standard of service quality in air travel industry, Garuda Indonesia currently flies to 64 destinations, consists of 55 cities in Indonesia and 20 cities abroad. In addition to serve its own flight routes, Garuda Indonesia also entered into the agreement pf “code share” with 14 international airlines.
Additionally, on March 5, 2014, Garuda Indonesia officially joined the SkyTeam global alliance, as part of its international network expansion program. By Joining the SkyTeam, Garuda Indonesia passengers are now able to fly to 1,064 destinations in 178 countries served by all SkyTeam member airlines with more than 15,700 flights per day and access 564 lounge worldwide.
As part of the company’s effort in continuously improving its services to passengers, Garuda Indonesia introduced the distinctive concept of service called “Garuda Indonesia Experience”, which brings hospitality, culture, and everything best from Indonesia through five senses, namely sight, sound, taste, scent, and touch, to be implemented in the service of pre-journey, pre-flight, in-flight, post-flight, and post journey.
Garuda Indonesia is also listed as one of IATA Operational Safety Audit (IOSA) operators, applying safety and security standards equivalent to major international airline members of IATA. Garuda Indonesia received IOSA certification in 2008.